Returns & Exchanges
At BOOX Shop, we want you to be completely satisfied with your electronic reading experience. If you are not happy with your purchase, you may return your device in its original condition within 30 days of delivery.
Initiate a Request
Log into your account or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original packaging, including all accessories, manuals, and cables to ensure a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our technicians inspect the returned device, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing